307 – Dynamic Dispensing

AEP Fee $20

CE Hours = 1

When a patient comes to pick-up their new glasses, this is one of the most important times you will spend with the patient. This is the beginning of the service side of their purchase. You have already collected their money so now you have to show them they are more than a cash sale. Are your patients getting the same care and assistance as they received during their exam by the doctor and when you were making the sale? This is where we can really show our customer service or you drop the ball and leave your patients feeling like you only care about the sale. This course covers the steps that should be followed in dispensing to leave the patient feeling good about their purchase and comfortable coming back for adjustments in the future. Following these simple steps will take you from average to dynamite!