311 – NEW TO THE OFFICE: FRONT DESK
November 3, 2023 08:00 AM 09:00 AM
AEP Fee $20
CE Hours = 1
This is the one of the most important positions in the office. The person answering the phone is selling patients on choosing your practice. Learn how to make a positive impression beginning with scheduling the appointment, through the duration of your patients’ visit until the patient walks out of the door. Topics covered will include telephone procedures, greeting patients, appointment scheduling, checking out and collecting charges, pre-appointing along with any other interactions with the patient that might occur in the front office.