324 – You Deserve a Medal for Handling Patient Complaints
324 – You Deserve a Medal for Handling Patient Complaints
November 4, 2023 08:00 AM 09:00 AM
AEP Fee $20
CE Hours = 1
There are days when you would rather be elsewhere because of complaints. Yet, there is a way to welcome the complaint, turn the negative around and learn from each complaint encounter. This course offers tips on how to troubleshoot patient complaints and the best ways to handle conflict through protocol. We will round out with strategies to solve complaints with positive results.
OSM/OPT