311: Hug Your Patients

311: Hug Your Patients

Consumers have more choices of where to receive their eyecare than ever before. Eyecare professionals must maintain a professional image and balance real life human feelings and encounters. We are no longer in a Product/Service Economy, we are in an Experience Economy. Optical arenas must appeal to patients while offering the ultimate experience. This course explores “out of the box” philosophies on patient care and tips on how to differentiate your practice from the rest. Come and join as we explore ways to hypothetically & metaphorically hug the patient while achieving astounding results.

Speakers