Help! The Phone Is Ringing

Help! The Phone Is Ringing

This courses covers the  basic communication skills and basic professionalism in an office setting.  The performance of the tasks described is usually performed by the person or persons working the front desk.  However, it may be necessary for any one in the office to answer the telephone during times of high activity. When you answer the phone that is usually your first impression with your patients so it needs to be great. Patient’s are making a decision on your office for their eyecare based on your phone presence. The question is would they chose you? You will learn professional phone etiquette and how to manage a busy phone in a busy office.

Speakers